"Server Not Found" Error Message

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Many factors can cause the "Server not found" error to appear when retrieving the weather or searching for cities.  Below is a list of all known fixes.

1.  Uninstall Weather Watcher using the Uninstall Weather Watcher Live link from the Weather Watcher Live folder in your Windows Start menu. Then, reinstall Weather Watcher from www.WeatherWatcherLive.com.

2.  If you're using a software firewall (e.g. Zone Alarm, Norton Internet Security), then make sure your firewall is allowing Internet access to "C:\Program Files\Weather Watcher Live\DL.EXE" and "C:\Program Files\Weather Watcher Live\GETFILE.EXE". DL.EXE and GETFILE.EXE are used to download data from the Internet, so it must have Internet access. You can try shutting down your firewall to verify the blockage.

3.  If you're using an authenticated proxy server, then make sure you complete the Proxy section of the Weather Watcher Live Options.

4.  Make sure you are not running any other programs that might be blocking Internet access to "C:\Program Files\Weather Watcher Live\DL.EXE" and "C:\Program Files\Weather Watcher Live\GETFILE.EXE".

5.  Make sure you can access www.weatherbug.com in your web browser. It's possible that your computer is being blocked from viewing their website.

6.  Try toggling your Internet Explorer Options. Open Internet Explorer, and go to "Tools" --> "Internet Options..." in the program menu. Click the "Advanced" tab and scroll down to the Security settings at the bottom. Check any option, click "Apply", uncheck the same option, and click "Apply" again.

7.  Some people have found that some of the Internet Explorer Security Options are causing the problem. Unchecking the following Internet Explorer Options fixed the problem for various people:

·     Do not save encrypted pages to disk

·     Warn about invalid site certificates

·     Warn if changing between secure and not secure mode

·     Warn if forms submittal is being redirected

8.  If you're using a proxy server, enable the "Use HTTP 1.1 through proxy connections" Internet Explorer Option.

9.  If you're using Windows XP, install Windows SP2: http://www.microsoft.com/windowsxp/sp2/default.mspx

10.     If you're using Firefox, then try running through the following steps:

·     Open Firefox and go to Tools --> Options... in the top menu.

·     Click the Content tab in the Firefox Options window.

·     Click the first Exceptions button, enter www.weatherbug.com in the Address of web site text box, click the Allow button, and click the Close button.

·     Do the same with the second Exceptions button.